Refund Policy

Last Updated: 02/08/2026

We want every transaction on our marketplace to be fair and secure. This Refund Policy explains when and how refunds are issued, and how our Escrow Protection safeguards your payment.

1. Escrow Protection

All payments made through our platform are held securely in escrow. Funds are only released to the seller after the buyer confirms receipt and satisfaction, or after the inspection period has expired without a dispute being raised.

2. Inspection Period

Each listing has a defined inspection period (as shown on the product page). During this window, buyers may review the delivered item or service and request a refund if it does not match the listing description.

3. Eligibility for a Refund

You may be eligible for a full or partial refund if:

  • The item or service was not delivered within the agreed timeframe.
  • The delivered item significantly differs from the listing description.
  • The seller is unresponsive or unable to fulfill the order.
  • The transaction is confirmed fraudulent after investigation.

4. Non-Refundable Cases

Refunds will not be granted if:

  • The buyer confirmed receipt and approved the order before requesting a refund.
  • The inspection period has expired without a dispute filed.
  • The buyer changed their mind after receiving an accurate, as-described item.
  • The dispute involves reasons outside the seller's control (e.g. third-party platform changes) unless otherwise stated in the listing.

5. How to Request a Refund

If an issue arises, use the "Report Listing" button on the product page or contact the seller directly through our messaging system before the inspection period ends. Our support team may step in to mediate if no resolution is reached.

6. Refund Processing Time

Approved refunds are processed back to your original payment method within 3–7 business days, depending on your payment provider. Escrow-held funds are released immediately upon refund approval.

7. Disputes

If buyer and seller cannot reach an agreement, either party may escalate the case to our support team, who will review evidence from both sides and make a final decision on the refund.

Note

This policy may be updated periodically. Continued use of the platform after changes constitutes acceptance of the revised policy. For questions, please contact our support team.

Swap in your real timeframes, escrow rules, and contact details before publishing — this is a starting draft, not legal advice.